Frequently Asked Questions (FAQ)

• I don't have a smartphone. Can I use the OSAKA AMAZING PASS?

  We're sorry, but this service is only available for those who have a mobile device.
  However, since the pass can be purchased up to 4 in one purchase, you can use them with those who have a smartphone.
  
  Click here to see how to use this service for multiple people.

• Can I purchase with cash?

  Credit card purchases only.

• Where can I buy it?

  Online sales only.

• Do you sell passes for children?

  Passes for children are not sold.
  Please purchase an adult pass.

• Can I make a group purchase?

  Group purchases are allowed up to 4 passes. There is no discount for groups.

• The message “In use on another device.” is displayed. What should I do?

  Mobile devices are locked in terms of security.
  Please use the mobile device you used first.

• How can I use the train from outside the service area?

  Please purchase a ticket from the station where you will board the train to the station on the boundary of the available area, and present your ticket and Osaka Amazing Pass to the station attendant when you get off the train.
  *You do not need to purchase a ticket to the station where you will get off.
  *If the station attendant is not available, please use the interphone at the station.