User's guide
SURUTTO QRtto is a mobile service that allows users to purchase tickets for trains and buses and access tourist facilities using a QR code on their smartphones. The Osaka Amazing Pass uses QRtto.
*QR Code is a registered trademark of DENSO WAVE INCORPORATED.
How to use
Get ready to use it!
1.After purchasing a ticket, navigate to the SURUTTO QRtto website and click “Tickets” on the landing page.
2.Select the ticket you want to use from the list of purchased tickets to view its details.
Click here to learn how to use multiple tickets.
If you are giving your tickets to someone else, click here.
Your smartphone is turned on.
The network is available.
Your browser's camera settings are enabled (Safari, chrome, etc.).
※Please pay attention to the starting time of use.
This digital ticket is considered one day from 3:00 a.m. to 2:59 a.m. the following day.
Please be sure to click “Start Using” after 3:00 a.m. on the day of use. If you start using the ticket between 0:00 a.m. and 2:59 a.m., you cannot use it after 3:00 a.m.
※No refunds will be made after you start using the service.
Refunds are available for unused tickets within the validity period.
Ride a train!
1.Press the “train” tab, then press “Start using”
No refunds will be made after you start using the service.
Refunds are available for unused tickets within the validity period.
2.A QR code will appear on your screen. To enter or exit, scan the QR code with your mobile device at any ticket gate that recognizes QR codes. Only one person should pass through it at a time.
Ride a bus!
Buses require authorization upon getting off.
1.Press the “bus” tab, then press “Start using”
No refunds will be made after you start using the service.
Refunds are available for unused tickets within the validity period.
2.When getting off, press “Take image” to scan the QR code provided on the bus.
3.Show the authorization screen to the bus driver to get off.
*The authentication screen will be displayed for 15 minutes. When the displayed QR code has expired, please refresh the QR code again.
Enter a facility!
1.Press the “Facility use” tab, then press “Start using”
No refunds will be made after you start using the service.
Refunds are available for unused tickets within the validity period.
2.Press “Take image” to scan the QR code provided in the facility.
3.Show the authorization screen to a member of the staff.
*Please note that the QR code will expire, and the ticket will become invalid after 5 minutes from the time of authorization.
Receive special offers at facilities and stores!
1.Press the “Special benefits” tab, then select “Start using”
No refunds will be made after you start using the service.
Refunds are available for unused tickets within the validity period.
2.Press the "Use" button, check the "大阪周遊パス OSAKA AMAZING PASS 特典 Special benefits" checkbox, then press the "Select" button.
3.Press the “Use tickets” button,Show the displayed screen to a member of the staff.